Patient Care Representative

Job Summary

Handling inbound and outbound calls for healthcare clients, the full-time remote Patient Care Representative will schedule appointments, verify patient information, and provide assistance while ensuring HIPAA compliance and maintaining high customer service standards.

Key Responsibilities

• Answer and process all inbound calls in a courteous and professional manner
• Schedule, confirm, or reschedule patient appointments according to client protocols
• Verify patient demographics, insurance, and other key information accurately in the system

Required Qualifications

• High school diploma or equivalent
• 1+ years of call center or customer service experience, preferably in healthcare
• Proficiency with telephony systems; experience with Genesys Cloud CX preferred
• Bilingual (Spanish/English or other languages) preferred
• Knowledge of medical terminology or insurance verification is a plus