Patient Care Specialist

Job Summary

Providing essential administrative support, the full-time Remote Patient Care Specialist will manage phone inquiries, schedule appointments, and address patient questions while ensuring an excellent patient experience during standard daytime hours, Monday through Friday.

Key responsibilities

• Answer phone calls and respond to patient inquiries effectively
• Schedule appointments and manage patient records to facilitate care delivery
• Collaborate with team members to enhance patient care and service quality

Required qualifications

• High School Diploma; Associate degree or higher may substitute for experience
• Minimum of 3 years of customer service experience
• At least 1 year of experience with health insurance plans, medical records, or scheduling
• Familiarity with medical terminology and third-party payers