Patient Care Support Specialist

Job Summary

To support a growing healthcare technology company, the part-time Patient Care Support Specialist will engage with patients, providers, and pharmacies via phone to optimize patient outcomes and deliver clinical services in a remote call center environment.

Key responsibilities:

• Engaging patients over the phone to explain clinical programs and benefits
• Managing a consistent volume of outbound and inbound calls while meeting performance metrics
• Documenting all interactions and escalating medication-related issues to a pharmacist

Required qualifications:

• Bachelor's degree in Health Sciences or a related field preferred; relevant certifications encouraged
• Knowledge of basic medical terminology and medication names
• Strong computer skills, including proficiency in Google Workspace and comfort with call center tools
• Demonstrated reliability and accountability in a fast-paced environment
• Ability to work 40 hours per week within specified operating hours, including potential Saturday shifts