Patient Collections Specialist

Job Summary

To support a patient-focused healthcare revenue cycle, the part-time Patient Collections Specialist will manage billing inquiries, educate patients on financial responsibilities, and ensure compliance with HIPAA while working remotely.

Key Responsibilities

• Respond to patient inquiries via calls, clarifying outstanding balances and processing payments
• Research and resolve billing issues, documenting actions taken for follow-up
• Engage with patients empathetically to resolve issues at first contact and escalate when necessary

Required Qualifications

• Availability during designated working hours with openness to occasional weekend work
• Intermediate computer skills, including proficiency in Microsoft Office and EMR systems
• Exceptional verbal and written communication skills with strong phone handling abilities
• Working math aptitude for payment handling and account reconciliations
• Maintains strict patient confidentiality in accordance with HIPAA regulations