Patient Communications Representative

Job Summary

A company is looking for a Patient Communications Representative responsible for customer service activities related to medical accounts receivables.

Key Responsibilities

• Communicate with patients regarding the repayment of their medical debt and provide customer service to resolve account balances
• Perform account research, document findings, and ensure compliance with client standards and regulations
• Maintain accurate documentation of all communications and attend training sessions to stay updated on industry regulations

Required Qualifications, Training, and Education

• High school diploma or equivalent
• Experience in customer service or collections preferred
• Knowledge of federal and state regulations governing patient communications and collections
• Proficiency with telephone systems and computer applications
• Commitment to ongoing education and training in industry standards