Patient Communications Representative

Job Summary

To support patient account management, the full-time Patient Communications Representative will communicate with patients regarding medical debt repayment, achieve productivity goals, and provide customer service while working remotely.

Key responsibilities

• Communicate with patients to resolve medical account balances and negotiate payment arrangements
• Profile patients, update demographic and financial information, and perform account research
• Maintain compliance with federal and state regulations while documenting all account interactions accurately

Required qualifications

• Experience in customer service or collections, preferably in a medical setting
• Knowledge of federal regulations such as HIPAA and FDCPA
• Proficiency with telephone systems and customer relationship management tools
• Ability to work flexible hours, including one late night per week
• Commitment to ongoing education and training in industry standards