Patient Communications Specialist

Job Summary

A company is looking for a Patient Communications Representative responsible for managing patient accounts and facilitating repayment arrangements.

Key Responsibilities

• Communicate with patients to discuss repayment of medical debt and provide customer service
• Achieve assigned goals related to resolutions, call quality, and productivity standards
• Ensure compliance with federal regulations and maintain accurate documentation of all account interactions

Required Qualifications

• Experience in customer service or related field
• Knowledge of federal and state regulations governing collections, such as HIPAA and FDCPA
• Ability to perform account research and document findings accurately
• Proficiency with telephone systems for making and receiving calls
• Commitment to ongoing training and compliance with industry standards