Patient Connections Specialist

Job Summary

Engaging with callers in a remote capacity, the full-time Patient Connections Specialist will utilize a telephone answering platform to efficiently manage patient requests, maintain database applications, and contribute to departmental goals while ensuring patient privacy.

Key responsibilities

• Answer calls for multiple areas using standard greetings and protocols, facilitating patient requests safely
• Maintain expert knowledge of database applications while ensuring compliance with patient privacy regulations
• Collaborate with team members to achieve departmental goals and metrics through effective communication and problem resolution

Required qualifications

• High school diploma or GED required; Bachelor's degree preferred
• One year of experience in a medical office or healthcare setting preferred
• Experience with computer applications, including Microsoft Office and CRM software
• Superior customer service skills and/or call center experience preferred
• Knowledge of principles of growth and development relevant to the patient population served