Patient Connections Specialist

Job Summary

To support the corporate call center, the full-time Patient Connections Specialist will efficiently manage incoming calls, maintain database applications, and facilitate patient requests while working remotely from Monday to Friday, 8 am to 5 pm.

Key responsibilities

• Utilize a telephone answering platform to handle calls across multiple areas, adhering to standard protocols
• Maintain expert knowledge of database applications to ensure patient privacy and achieve departmental goals
• Engage in active listening and critical thinking to identify caller needs and process requests according to service line guidelines

Required qualifications

• High school diploma or GED required; Bachelor's degree preferred
• One year of experience in a medical office or healthcare setting preferred
• Experience with computer applications, including Microsoft Office and CRM software
• Superior customer service skills and/or call center experience preferred
• Knowledge of principles of growth and development relevant to the patient population served