Patient Contact Center Manager

Job Summary

A company is looking for a Manager, Patient Contact Center.

Key Responsibilities

• Oversee daily operations of Patient Contact Center Teams, ensuring service quality and efficiency
• Manage workforce planning, scheduling, and resource allocation while driving customer experience improvements
• Provide coaching, mentoring, and support to frontline staff, addressing escalated issues and reinforcing quality standards

Required Qualifications

• 3+ years of call center or contact center operations experience within healthcare or behavioral health
• Bachelor's degree in business administration, Communications, or a related field (optional)
• Strong leadership and people management skills
• Expertise in call center technologies, CRM systems, and workforce management tools
• Familiarity with compliance standards and quality assurance frameworks