Patient Contact Center Representative

Job Summary

A company is looking for a Patient Contact Center Representative - 100% Remote.

Key Responsibilities

• Answer incoming and make outbound calls regarding billing inquiries and patient collections
• Perform collection activities and offer payment arrangements as needed
• Document all actions taken on accounts and escalate issues to leadership when necessary

Required Qualifications

• High School Diploma or GED
• Minimum of one year of collection, customer service, or business office experience
• Solid knowledge of Revenue Cycle functions
• Proficiency in using personal computers and relevant software
• Ability to work independently within established guidelines