Patient Contact Center Representative

Job Summary

A company is looking for a Patient Contact Center Representative to serve as a frontline point of contact for patients.

Key Responsibilities

• Handle a high volume of inbound and outbound calls, providing information and support to patients regarding their medication regimens
• Accurately document interactions and route calls to appropriate pharmacy staff based on patient needs
• Ensure compliance with quality assurance standards and participate in ongoing training to stay updated on pharmacy policies

Required Qualifications

• High School Diploma, GED, or equivalent is required
• At least 1 year of experience in a contact center or customer service role is required
• Proficiency in Microsoft Office Outlook and Teams, with the ability to quickly learn new software systems
• Familiarity with healthcare industry regulations, including HIPAA guidelines
• Bilingual fluency in English and Spanish is a plus