Patient Contact Center Representative

Job Summary

A company is looking for a Patient Contact Center Representative.

Key Responsibilities

• Handle a high volume of inbound and outbound calls while providing accurate information and support to patients
• Document all interactions in pharmacy software and route calls to appropriate pharmacy staff as needed
• Assist patients with inquiries related to pharmacy services, medication delivery, and insurance issues

Required Qualifications, Training, and Education

• High School Diploma, GED, or equivalent required
• At least 1 year of experience in a contact center, patient-facing provider office, or customer service role
• Proficiency in Microsoft Office Outlook and Teams
• Familiarity with healthcare industry regulations, including HIPAA guidelines
• Bilingual/English+Spanish fluency is a plus