Patient Contact Center Representative

Job Summary

To support a growing healthcare practice, the part-time Patient Contact Center Representative will manage patient scheduling through inbound and outbound calls, ensuring a high standard of customer service and operational support in a remote environment.

Key responsibilities

• Schedules appointments for multiple clinics and manages inbound and outbound calls to assist patients effectively
• Maintains compliance with federal and state laws while verifying patient data and insurance information
• Documents required information in the electronic medical record (EMR) and addresses patient concerns as needed

Required qualifications

• High School Graduate or equivalent
• 1+ years of experience in healthcare preferred
• Previous customer service experience
• Call center experience preferred
• Proficiency in computer programs such as Email, PowerPoint, Excel, and Word