Patient Contact Center Representative

Job Summary

Handling a high volume of inbound and outbound calls, the full-time Patient Contact Center Representative will provide support to patients regarding their medication regimens, ensuring a professional and empathetic experience in a fully remote setting.

Key responsibilities

• Manage inbound and outbound calls, assessing patient needs and coordinating care
• Provide information on pharmacy services, including medication delivery and prescription status
• Document interactions accurately and route calls to appropriate team members as needed

Required qualifications

• At least 1 year of contact center, patient-facing provider office, or customer service experience
• Proven ability to manage a high volume of calls while meeting performance targets
• Comfort following standardized scripts for clarity and compliance
• Proficiency in Microsoft Outlook and Teams, with the ability to learn new software quickly
• Reliable home internet of at least 100 Mbps with wired ethernet access