Patient Contact Specialist

Job Summary

To support patient access and care, the full-time Patient Contact Specialist will manage scheduling medical appointments, handle non-scheduling inquiries, and maintain accurate patient information while working remotely from home in Pennsylvania.

Key responsibilities

• Completes appointment scheduling, cancellations, and confirmations by aligning patient preferences with physician-specific guidelines
• Responds to non-scheduling inquiries and routes calls appropriately to ensure efficient patient communication
• Coordinates accurate registration and insurance information to facilitate timely payment for services while scheduling appointments

Required qualifications

• High School Diploma or equivalent (GED) is required
• Minimum of 1 year of related work experience is required
• Proficiency in computer operations and ability to navigate multiple software applications
• Familiarity with medical terminology is strongly preferred
• Ability to work in a quiet, dedicated workspace with a high-speed internet connection