Patient Coordinator

Job Summary

To provide compassionate support to patients seeking medical assistance, the full-time remote Patient Coordinator will manage incoming calls, document patient needs, and facilitate communication with nursing staff while maintaining confidentiality.

Key responsibilities

• Answers incoming calls using approved scripting for emergency and non-emergency situations
• Identifies and forwards calls to nurses through a phone screening process
• Documents non-medical information and communicates issues of concern to management

Required qualifications

• High School Diploma or GED required; Associate's Degree preferred
• 1+ years of customer service experience required, with inbound call center experience preferred
• 1+ years of healthcare experience desired
• Intermediate to proficient computer skills
• Ability to handle confidential information and follow scripted interactions with patients