Patient Coordinator

Job Summary

Serving as the first point of contact for patients, the full-time Patient Coordinator will manage incoming calls, document patient needs, and facilitate communication with nurses in a remote work environment.

Key responsibilities

• Answers incoming calls using approved scripting for emergency and non-emergency situations
• Identifies and forwards calls to nurses while documenting non-medical information accurately
• Maintains confidentiality of patient information and communicates issues of concern to management

Required qualifications

• High School Diploma or GED required; Associate's Degree preferred
• 1+ years of customer service experience required, with inbound call center experience preferred
• 1+ years of healthcare experience desired
• Intermediate to proficient computer skills
• Ability to handle confidential information and accurately document patient data