Patient Coordinator

Job Summary

Providing compassionate support to patients, the full-time Patient Coordinator will manage incoming calls, document patient needs, and facilitate communication with nursing staff in a remote setting.

Key responsibilities

• Answers incoming calls using approved scripting for both emergency and non-emergency situations
• Identifies and forwards calls to nurses based on the phone screening process
• Documents non-medical information and communicates issues of concern to management

Required qualifications

• High School Diploma or GED required; Associate's Degree preferred
• 1+ years of customer service experience required, with inbound call center experience preferred
• 1+ years of healthcare experience desired
• Intermediate to proficient computer skills
• Ability to handle confidential information and ensure data integrity