Patient Coordinator

Job Summary

Providing compassionate support to patients, the full-time remote Patient Coordinator will manage incoming calls, document patient needs, and facilitate communication with nursing staff while maintaining confidentiality.

Key responsibilities

• Answers and manages incoming calls using approved scripting for both emergency and non-emergency situations
• Documents non-medical information and forwards calls to nurses through a structured phone screening process
• Communicates issues of concern to management and maintains confidentiality of protected health information

Required qualifications

• High School Diploma or GED required; Associate's Degree preferred
• 1+ years of customer service experience required, with inbound call center experience preferred
• 1+ years of healthcare experience desired
• Intermediate to proficient computer skills
• Ability to follow scripted information while interacting with patients and escalate situations as needed