Patient Correspondence Representative

Job Summary

A company is looking for a Staff Support Associate II.

Key Responsibilities

• Review, process, and respond to patient correspondence through multiple intake channels
• Transcribe referrals from various intake mechanisms and document related activities in patient account records
• Collaborate with revenue cycle, referral management, and patient service teams to resolve inquiries while adhering to HIPAA and organizational policies

Required Qualifications

• High School Diploma
• 3 years of related experience
• No specific license or certification required
• Ability to perform tasks involving intermittent sitting, standing, and lifting up to 50 pounds
• Basic computer skills and data entry experience