Patient Customer Service Representative
Job Summary
Working remotely on a full-time basis, the Patient Customer Service Representative will manage over 80 inbound calls daily from patients and healthcare providers, initiate payment plans, and resolve inquiries while maintaining performance goals.
Key responsibilities
- Answer 80+ inbound calls per day from patients, doctor's offices, or private insurance carriers
- Initiate payment plans for patients with outstanding balances
- Utilize multiple resources to resolve patient inquiries during calls
Required qualifications
- High School Diploma or GED equivalent
- 1 year or more of customer service experience
- Ability to work and learn in a fast-paced environment
- Proficiency in navigating multiple computer screens and applications
- Alpha-numeric data entry proficiency
Complete Job Description
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