Patient Customer Service Specialist

Job Summary

Providing essential billing customer service in a remote capacity, the full-time Patient Customer Service Specialist II will manage high volumes of inbound and outbound calls, process payments, and resolve billing inquiries while ensuring compliance with HIPAA standards.

Key responsibilities

• Handle a high volume of inbound and outbound calls regarding billing inquiries and payment processing
• Verify patient demographics and insurance coverage while documenting all interactions in the billing system
• Offer financial assistance options and explain patient bills, including charges and adjustments

Required qualifications

• High school diploma or equivalent
• Bilingual in English and Spanish preferred
• 2+ years of experience in accounts receivable, billing, customer service, or healthcare
• Proficiency in Microsoft Office and strong computer skills
• Basic math skills and ability to work independently as well as part of a team