Patient Engagement Advocate

Job Summary

A company is looking for a Patient Engagement Advocate to join their Patient Engagement Center team.

Key Responsibilities:

• Engage with patients to convert inquiries into booked appointments while providing empathetic support
• Deliver accurate information regarding clinics, services, and insurance/payment options
• Collaborate with clinic staff and cross-functional teams to enhance the patient experience

Required Qualifications:

• High School Diploma or GED required; Associate or Bachelor's degree preferred
• 2-3 years of customer support experience, with a minimum of 1 year in an inbound contact center
• 1-2 years in a sales-oriented or tele-sales role preferred
• Proficient in navigating multiple systems/apps simultaneously
• High-speed internet connection and a dedicated, quiet workspace at home