Patient Engagement Advocate

Job Summary

A company is looking for a Patient Engagement Center Advocate to join their contact center team.

Key Responsibilities

• Respond to incoming phone calls and schedule patient appointments
• Document patient requests and pertinent information via EMR
• Coordinate with team members to maintain efficient workflow and meet call production goals

Required Qualifications, Training, and Education

• 1-3 years of experience in a call center or as a receptionist, preferably in healthcare
• Experience with E360, NextGen, Waystar, Epic software, or other EMR is preferred
• Minimum of a high school diploma
• Strong computer skills and ability to multi-task across multiple programs
• Must be available for a 6-week training period with no time off