Patient Engagement Advocate

Job Summary

A company is looking for a Patient Engagement Center Advocate to join their contact center team.

Key Responsibilities

• Respond to incoming phone calls and schedule patient appointments efficiently
• Document patient requests and pertinent information in the EMR system
• Coordinate with team members to maintain an efficient workflow and ensure knowledge of site protocols

Required Qualifications, Training, and Education

• 1-3 years of related experience in a call center or as a receptionist, preferably in healthcare
• Experience with E360, NextGen, Waystar, Epic software, or other EMR systems is preferred
• High School Diploma required
• Strong computer skills and ability to multi-task across multiple programs
• Availability for 6 weeks of training with no time off