Patient Engagement Advocate

Job Summary

A company is looking for a Patient Engagement Center Advocate to provide service to patients and providers through inbound and outbound calls.

Key Responsibilities

• Respond to incoming phone calls for all sites promptly and professionally
• Schedule patient appointments in the EMR system based on physician preferences
• Document patient requests and information clearly in the EMR system

Required Qualifications, Training, and Education

• High School diploma or GED
• 1+ years of experience in a call center, customer service, medical office, or as a receptionist
• Previous medical office experience preferred; optometric or ophthalmic experience strongly preferred
• Ability to work multiple computer programs simultaneously
• Knowledge of state and federal regulations, including HIPAA guidelines