Patient Engagement Advocate

Job Summary

A company is looking for a Patient Engagement Center Advocate to provide service to patients and providers through calls and appointment scheduling.

Key Responsibilities

• Respond to incoming phone calls promptly and professionally
• Schedule patient appointments in the EMR system based on physician preferences
• Document patient requests and pertinent information clearly in the EMR

Required Qualifications, Training, and Education

• High School diploma or GED
• 1+ years of related experience in a call center, customer service, medical office, or as a receptionist
• Previous medical office experience preferred; optometric or ophthalmic experience strongly preferred
• Proficiency in Microsoft Excel, Word, and Outlook
• Knowledge of state and federal regulations, including HIPAA guidelines