Patient Engagement Advocate

Job Summary

A company is looking for a Patient Engagement Center Advocate to provide service to patients and providers through calls and appointment scheduling.

Key Responsibilities

• Respond to incoming phone calls and schedule patient appointments in the EMR system
• Document patient requests and information clearly in the EMR
• Coordinate with team members to ensure efficient workflow and meet call production goals

Required Qualifications

• High School diploma or GED
• 1+ years of experience in a call center, customer service, medical office, or as a receptionist
• Previous medical office experience preferred, with a focus on optometric or ophthalmic settings
• Proficiency in using multiple computer programs simultaneously
• Knowledge of state and federal regulations, including HIPAA guidelines