Patient Engagement Advocate

Job Summary

A company is looking for a Patient Engagement Center Advocate.

Key Responsibilities

• Respond to incoming phone calls and schedule patient appointments in the EMR system
• Document patient requests and pertinent information clearly and concisely
• Coordinate with team members to ensure efficient workflow and maintain knowledge of site protocols

Required Qualifications

• High School diploma or GED
• 1+ years of experience in a call center, customer service, or medical office
• Previous medical office experience preferred; optometric or ophthalmic experience strongly preferred
• Ability to multi-task and work with multiple computer programs
• Knowledge of state and federal regulations, including HIPAA guidelines