Patient Engagement Advocate

Job Summary

A company is looking for a Patient Engagement Center Advocate who will provide service to patients and providers via calls while scheduling appointments and addressing customer needs.

Key Responsibilities

• Respond to incoming phone calls and schedule patient appointments in the EMR system
• Document patient requests and pertinent information accurately in the EMR
• Coordinate with team members to achieve efficient workflow and meet call production goals

Required Qualifications, Training, and Education

• High School diploma or GED
• 1+ years of related experience in a call center, customer service, or medical office
• Previous medical office experience preferred; optometric or ophthalmic experience strongly preferred
• Ability to work in a remote environment with minimal distractions
• Knowledge of state and federal regulations, including HIPAA guidelines