Patient Engagement Advocate

Job Summary

Patient Engagement Advocate provides remote support to patients and providers through inbound and outbound calls, scheduling appointments, and documenting patient information, with a focus on meeting key performance indicators.

Key Responsibilities

• Respond to incoming phone calls and schedule patient appointments in the EMR system
• Document patient requests and maintain knowledge of site protocols and physician schedules
• Coordinate with team members to ensure efficient workflow and meet daily call production goals

Required Qualifications, Training, and Education

• High School diploma or GED
• 1+ years of experience in a call center, customer service, or medical office setting
• Previous medical office experience preferred; optometric or ophthalmic experience strongly preferred
• Ability to work in a remote environment with minimal distractions
• Familiarity with EMR systems and knowledge of HIPAA guidelines