Patient Engagement Advocate

Job Summary

To support patient needs, the fully remote Patient Engagement Advocate will manage inbound and outbound calls, schedule appointments, and document patient requests while ensuring key performance indicators are met.

Key responsibilities

• Respond promptly to incoming phone calls and schedule patient appointments in the EMR system
• Document patient requests and pertinent information clearly to facilitate effective responses
• Coordinate with team members to maintain an efficient workflow and adhere to safety policies

Required qualifications

• High School diploma or GED
• 1+ years of experience in a call center, customer service, medical office, or as a receptionist
• Previous medical office experience preferred, with a strong preference for optometric or ophthalmic experience
• Proficiency with Microsoft Excel, Word, and Outlook
• Knowledge of HIPAA guidelines and state/federal regulations relevant to the position