Patient Engagement Associate

Job Summary

Delivering exceptional customer service, the full-time Patient Engagement Associate will respond to scheduling inquiries, resolve concerns, and provide accurate information through various communication channels in a fully remote environment.

Key responsibilities

• Interact with customers via telephone, email, chat, and SMS to address inquiries and provide product/service information
• Analyze customer concerns, troubleshoot problems, and coordinate with other departments for satisfactory resolutions
• Record customer interactions and ensure adherence to company policies and industry regulations, including HIPAA guidelines

Required qualifications

• High school diploma or equivalent
• Valid and active Driver's License
• Strong customer service and communication skills
• Ability to manage multiple tasks simultaneously
• Strong active listening and note-taking skills