Patient Engagement Associate

Job Summary

To enhance patient experiences, the full-time Patient Engagement Associate will manage high-volume call center interactions, including registration, appointment scheduling, and referrals, while working remotely from Pennsylvania, Delaware, or New Jersey.

Key responsibilities

• Strives to understand and anticipate patient needs, managing service recovery efforts as necessary
• Answers calls and processes patient requests efficiently, documenting encounters accurately in the EMR
• Schedules patient appointments, ensuring clear communication of expectations and necessary information

Required qualifications

• High School Diploma or GED (Required)
• Associate's Degree (Preferred)
• 1+ year of customer service, clerical, or healthcare-related experience (Preferred)
• Basic knowledge of medical terminology and insurance requirements
• Proficiency with computers and EMR systems