Patient Engagement Coordinator
Job Summary
Supporting real-time operations, the full-time Patient Engagement Coordinator will provide guidance and support to frontline staff, ensuring high-quality patient experiences while working remotely from Philadelphia, PA.
Key responsibilities
- Provide daily guidance and real-time support to frontline staff to meet service level and quality standards
- Serve as the first line of escalation for agent and patient issues, researching and resolving concerns as necessary
- Prepare operational reports and serve as a subject matter expert for PEC systems and workflows
Required qualifications
- High School Diploma or GED (Required)
- 3+ years of experience in a Healthcare Contact Center environment with demonstrated leadership or coordination experience
- Bachelor's Degree preferred
Complete Job Description
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