Patient Engagement Manager

Job Summary

A company is looking for a Patient Engagement Manager to lead a team of Patient Engagement Coordinators.

Key Responsibilities

• Supervise and develop Patient Engagement Coordinators, ensuring performance and onboarding
• Conduct audits of communications and hold team accountable to KPIs
• Manage team utilization and scheduling to meet productivity targets

Qualifications

• 3+ years in a customer-facing role, with 1-2 years in a supervisory position
• Experience with quality assurance processes and performance accountability
• Strong analytical skills for reviewing performance data
• Experience developing call guides or scripts for team improvement
• Proficiency with CRMs and multi-channel communication platforms