Patient Engagement Partner

Job Summary

To enhance patient experiences, the full-time Patient Engagement Partner will manage patient calls, schedule appointments, and work referral queues in a remote role, requiring local residency in New Jersey or Pennsylvania.

Key responsibilities

• Answer incoming calls and schedule, reschedule, or cancel appointments in a high-volume Access Center environment
• Verify and update patient demographic and insurance information while resolving patient concerns during calls
• Work collaboratively with clinical partners to maintain appointment scheduling protocols and meet productivity standards

Required qualifications

• High School diploma or equivalent required
• 1-2 years of customer service experience in a contact center preferred
• Previous healthcare experience with medical terminology preferred
• Experience with electronic medical records (EMR) preferred
• General computer experience with data entry required