Patient Engagement Representative

Job Summary

A company is looking for a Patient Engagement Representative-Remote.

Key Responsibilities

• Provide inbound and outbound support for patient acquisition and retention through various communication channels
• Ensure accurate eligibility determination for care coordination and service line navigation, and document referrals appropriately
• Handle patient inquiries and complaints with professionalism, adhering to established protocols and quality measures

Required Qualifications

• High school diploma or GED required
• Telephone/call center experience required
• 1-3 years of customer service and/or healthcare experience required
• Working knowledge of Windows-based computer environment required
• Preferred: Two years of college education