Patient Engagement Specialist

Job Summary

A company is looking for a Patient Engagement Specialist to connect patients with essential health and social services.

Key Responsibilities

• Conduct high-volume outreach to educate patients and caregivers on health services and assist in scheduling appointments
• Organize and prioritize workload to meet outreach and enrollment goals while documenting interactions accurately
• Collaborate with care teams to ensure smooth transitions from outreach to ongoing support and provide feedback on strategies

Required Qualifications

• 2+ years of experience in customer service/sales, preferably with cold outreach experience
• 2+ years of experience in healthcare outreach, community engagement, or related fields
• Experience in healthcare, social services, or mental health services, with an understanding of seniors' needs
• Basic proficiency in G-Suite and video conferencing platforms
• Strong tech proficiency and comfort using technology in daily work