Patient Engagement Specialist

Job Summary

As a key member of the Care Coordination team, the full-time Patient Engagement Specialist will provide exceptional support to patients by managing inbound communications, addressing concerns, and facilitating access to clinical services in a remote environment.

Key responsibilities

• Engage with patients through active listening and empathy to address their needs and concerns
• Manage and triage all inbound communications across various platforms to ensure timely patient support
• Maintain accurate patient records and documentation while adhering to confidentiality and compliance standards

Required qualifications

• Experience in delivering patient experience or customer support, preferably in a healthcare setting
• Strong organizational skills with a focus on maintaining accuracy in patient records
• Proficiency in using various technology platforms and navigating new systems efficiently
• Experience in a high-volume communication environment, ideally with a ticketing system
• Ability to adapt to a fast-paced, changing startup environment with a proactive approach to problem-solving