Patient Engagement Specialist

Job Summary

Supporting patients and clinical teams remotely, the full-time Patient Engagement Specialist will manage onboarding calls, provide personalized support, and collaborate with interdisciplinary care teams to enhance patient engagement and achieve care goals.

Key responsibilities

• Manage a high volume of outbound and inbound new patient onboarding calls
• Build trust with patients and clinical care team members through exceptional omnichannel customer service
• Collaborate with interdisciplinary care teams to assist patients with administrative requests and engagement initiatives

Required qualifications

• High School diploma or GED required; Bachelor's Degree preferred
• 3+ years of patient support engagement or customer service experience in a healthcare environment
• Demonstrated sales aptitude and ability to navigate conversations with new patients
• Experience managing workload to achieve defined metrics or targets
• Intermediate skills with MS Office Suite of products including Outlook and Teams