Patient Engagement Specialist

Job Summary

A company is looking for a Patient Engagement Specialist.

Key Responsibilities:

• Provide exceptional customer service while scheduling patients
• Handle inbound and outbound patient care inquiries and requests
• Utilize CRM to perform front-line customer support and resolve issues

Required Qualifications:

• High School Diploma or GED, college experience preferred
• 1-2 years of customer service experience
• Contact Center experience preferred
• Prior healthcare experience preferred
• Previous experience using EPIC, Salesforce, or other CRM software preferred