Patient Enrollment Representative

Job Summary

To support the growth of Mosaic Pharmacy Service, the full-time Patient Enrollment Representative will make an average of 120 outbound calls daily to educate and guide prospective patients through the enrollment process, all while working remotely.

Key responsibilities

• Make outbound calls to prospective patients to explain services and facilitate enrollment
• Document interactions and outcomes accurately in the system while following approved scripts
• Respond to inbound calls and collaborate with healthcare providers to ensure a smooth onboarding process

Required qualifications

• At least 1 year of experience in a contact center, patient-facing provider office, or customer service role
• Proven ability to manage a high volume of outbound calls while meeting performance targets
• Strong communication skills with the ability to build rapport and explain services clearly
• Exceptional attention to detail with accurate data entry skills
• Ability to work independently from a distraction-free home office with reliable internet access