Patient Experience Advisor

Job Summary

To enhance patient satisfaction and service recovery, the full-time Patient Experience Advisor will analyze feedback, coach teams, and implement improvement initiatives while working remotely within the metro St. Louis region.

Key responsibilities

• Analyzes patient experience metrics and collaborates with leadership to develop strategies for improvement
• Facilitates resolution of patient complaints and grievances in a compassionate and timely manner
• Builds effective communication pathways and educates staff on enhancing patient experiences

Required qualifications

• Associate's degree or equivalent experience
• Five years of relevant experience in patient experience or service recovery
• Knowledge of patient experience surveys and metrics
• Experience with SAS software and Power BI is beneficial
• Ability to build relationships and foster open communication