Patient Experience Advisor
Job Summary
To enhance patient satisfaction and drive service recovery, the full-time Patient Experience Advisor will analyze feedback, coach teams, and implement improvement initiatives while working remotely within the metro St. Louis region.
Key responsibilities
- Provides analysis, education, and coaching to improve patient experiences across various departments
- Collaborates with leadership and staff to develop and implement strategies based on patient experience survey metrics
- Facilitates timely resolution of complaints and grievances, ensuring compassionate communication with patients and families
Required qualifications
- Associate's degree or equivalent experience
- Five years of relevant experience in patient experience or service recovery
- Knowledge of patient experience metrics and survey methodologies
- Experience with SAS software and Power BI is beneficial
- Ability to build relationships and foster open communication across teams
Complete Job Description
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