Patient Experience Advocate

Job Summary

Seeking a motivated Patient Experience Advocate to work remotely on a part-time hourly basis, responsible for scheduling patient appointments, providing insurance information, and collecting balances on delinquent accounts.

Key responsibilities

• Schedule appointments and communicate insurance-related information to patients
• Make outbound and receive inbound calls to clarify patient information and resolve account balances
• Document account notes and facilitate pre-authorizations for diagnostic exams

Required qualifications

• High School Diploma or equivalent required
• Experience in a call center environment
• Familiarity with Epic system or similar is a plus
• Knowledge of HIPAA and other governing regulations
• Excellent phone and written communication skills