Patient Experience Associate

Job Summary

A company is looking for a Patient Experience Associate to support patient service validation and enhance patient experiences.

Key Responsibilities

• Make outbound calls to confirm medical services or equipment received by patients
• Document patient interactions and feedback in relevant systems
• Assist patients with rescheduling services and collaborate with escalation teams as needed

Required Qualifications

• High School Diploma or GED
• Minimum 1 year of customer service experience in a call center environment preferred
• Ability to navigate dual monitors and multiple applications
• Intermediate keyboarding abilities (at least 35 WPM)
• Basic PC and internet navigation skills