Patient Experience Coach

Job Summary

Dedicated to enhancing patient and family engagement, the full-time Patient and Family Experience Coach will support the implementation of best practices in patient experience, collaborating with leadership and staff to foster a patient-centric culture in a remote setting.

Key responsibilities:

• Collaborates with leadership to develop and cascade a strategic vision for patient, family, and consumer engagement
• Meets with various stakeholders to gather insights and support the creation of a patient- and family-centric culture
• Advises and inspires team members to enhance patient interactions and implement best practices throughout the patient care journey

Required qualifications:

• Bachelor's degree
• Five years of healthcare experience, with at least two years focused on patient and family experience
• Basic experience with or knowledge of Power BI preferred