Patient Experience Concierge

Job Summary

A company is looking for a Patient Experience Concierge.

Key Responsibilities

• Welcomes patients and family members, ensuring adherence to patient experience expectations
• Oversees daily activities of the front desk and lobby, assisting with the check-in process and monitoring patient flow
• Tracks patient wait times and provides updates to leadership while addressing real-time patient concerns

Required Qualifications, Training, and Education

• High School Education/GED or equivalent preferred
• Associate's/Technical Degree in hospitality or equivalent experience preferred
• Three years of experience in patient access, hospitality, retail, or customer service preferred
• Previous Patient Access experience preferred